- 1 How do I speak to someone at Hermes?
- 2 How do I contact Hermes about my parcel?
- 3 Does Hermes have a live chat?
- 4 What do I do if my Hermes parcel is not delivered?
- 5 How can I speak to a human at Hermes UK?
- 6 Who is responsible if a parcel goes missing?
- 7 Can’t get in touch with Hermes?
- 8 How do I get a refund from Hermes?
- 9 How do I email Hermes UK?
- 10 What happens if my parcel is not delivered?
- 11 What are my rights if a parcel is not delivered?
- 12 Why has my parcel been delayed Hermes?
How do I speak to someone at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
How do I contact Hermes about my parcel?
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8am-4pm Monday to Friday and 8.30am-2pm Saturday.
Does Hermes have a live chat?
Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
What do I do if my Hermes parcel is not delivered?
If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.
How can I speak to a human at Hermes UK?
If you need to speak to a live customer service representative in Hermes UK customer service you need to dial 0330-808-5456. To speak with a live agent, you need to say “Receiving”, say “Yes”, then say “No”, enter or say 16 digits tracking number.
Who is responsible if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Can’t get in touch with Hermes?
The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.
How do I get a refund from Hermes?
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
How do I email Hermes UK?
myHermes complaints contacts
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
- Tweet myHermes Customer Services.
What happens if my parcel is not delivered?
If your item fails to show, they should chase the delivery company to find out what’s happened. If you are advised that the item is ‘lost’, the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.
What are my rights if a parcel is not delivered?
If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: no delivery date was agreed and a second chance to deliver was not successful.
Why has my parcel been delayed Hermes?
Your parcel may not be displayed on the Hermes Mobile App for a number of reasons: Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer.