Often asked: How Do I Contact My Local Hermes Courier?

How do I contact my Hermes courier?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8am-4pm Monday to Friday and 8.30am-2pm Saturday.

How do I speak to a human at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Do Hermes use local couriers?

As a Hermes self-employed courier you would start your day at your local Delivery Unit. This is where you collect all the parcels that need to be delivered. Here, you will meet other couriers working in and around your area. You can deliver and collect parcels between 8am and 8pm.

Does Hermes have live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

What happens if Hermes lost my parcel?

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.

How do I complain about Hermes courier?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]. They will typically address the complaint within the same working day.

Can’t get in touch with Hermes?

The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.

How do I email Hermes UK?

myHermes complaints contacts

1. Visit Customer Services.
2. Call Customer Services on 033 0333 6556.
3. Visit Live Chat.
4. Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
5. Tweet myHermes Customer Services.

How do I get a refund from Hermes?

You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.

How much are Hermes couriers paid?

The typical Hermes Courier salary is £6 per hour. Courier salaries at Hermes can range from £3 – £19 per hour. 6

Can my Hermes parcel be collected?

You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

How much do Hermes couriers earn per parcel?

The average wage for a Hermes courier is £9.80 per hour after expenses, it said.

How can I talk to Hermes on the phone?

To speak to Hermes on the phone, call 0330 333 6556. Call connection service, Calls cost 7p per minute plus your standard network charge. Please ensure you have the bill payers permission before contacting a company on our website.

What to do if Hermes delivered to wrong address?

Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel.

Who is responsible for missing parcel?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.