- 1 Can you track your Hermes driver?
- 2 How do I track a Hermes delivery?
- 3 What does a Hermes tracking number look like?
- 4 How do I contact Hermes courier?
- 5 Do Hermes text you before delivery?
- 6 How long does it take Hermes to deliver?
- 7 What happens if Hermes Cannot deliver after 3?
- 8 What time do Hermes deliver until 2021?
- 9 Can Hermes deliver after 9pm?
- 10 How can I track my parcel with tracking number?
- 11 How can you track a parcel without a tracking number?
- 12 How do I speak to someone at Hermes 2021?
- 13 Who is responsible if a parcel goes missing?
- 14 What happens if Hermes lost my parcel?
- 15 What happens if Hermes don’t collect parcel?
Can you track your Hermes driver?
You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.
How do I track a Hermes delivery?
You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.
What does a Hermes tracking number look like?
The most common tracking number format is a combination of 16 numeric characters, following by 16 digits (e.g. 1234 5678 9012 3456). Some other less common formats may also exist.
How do I contact Hermes courier?
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8am-4pm Monday to Friday and 8.30am-2pm Saturday.
Do Hermes text you before delivery?
If you’re unable to be in for the next delivery attempt then don’t worry, you can divert your parcel at any point in the delivery journey. For ParcelShop deliveries, you’ll receive a text message or email when your parcel’s ready to collect.
How long does it take Hermes to deliver?
Standard delivery – we’ll deliver your parcel in 2 to 4 days, including weekends. We can even collect it from your home or workplace.
What happens if Hermes Cannot deliver after 3?
Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link.
What time do Hermes deliver until 2021?
Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.
Can Hermes deliver after 9pm?
Couriers can work up until 9pm at the moment.
How can I track my parcel with tracking number?
To track packages while on the go, send UPS an SMS to get the status of your shipment. Simply text your tracking keyword followed by your tracking number to your country SMS number and we’ll reply with your shipment status details.
How can you track a parcel without a tracking number?
How to Track a Package Without a Tracking Number?
- Contact the recipient. Maybe the package has already arrived at its destination and you, as the sender, still do not have any updates on it.
- Contact the courier company.
- Check the receipt.
How do I speak to someone at Hermes 2021?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Who is responsible if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
What happens if Hermes lost my parcel?
If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.
What happens if Hermes don’t collect parcel?
If a Hermes collection fails, they offer three collection attempts as standard; if your collection fails you do not need to rebook. They will automatically re-attempt the next day.